Shipping & Returns

Shipping & Returns

Shipping Policy

When will I receive my order?

All online orders are delivered within seven days, with few exceptions.  All shipping costs are calculated by the company used to ship the product(s).

Some exceptions include out-of-stock items due to high demand and shipments which might be slowed by weather.

All other online bulk orders of products will be received within 21- 30 business days. Shipping costs will apply and will be identified in your shopping cart if applicable.

If you wish to receive the product(s) expressed (for an additional shipping cost) or would like to take advantage of potential discounts, don’t hesitate to contact us at, and customer service will contact you to help meet your needs.

Additional freight charges will apply to all orders outside the continental U.S.

Does NewEraSOS ship internationally?

We do ship internationally for bulk orders. Please don’t hesitate to contact, and a customer service representative will develop a program that fits your needs. The purchaser will cover shipping costs.

How can I receive shipments quicker?

Our fulfillment process allows consumers with needs for smaller lots to receive the product(s) within five business days with the exception of certain products. In addition, we have a large base of recurring customers ordering bulk lots with our sales representatives and distributors, where the lead time is reduced. If you are a new customer and want to take advantage of quicker shipments on bulk orders, don’t hesitate to contact us via email.

Return & Exchange Policy

If you are not completely satisfied with any part of your order, please contact our Customer Service Department at (888) 637-6760 to speak with a Customer Service Representative.

We give each customer’s concerns individual attention and will provide you with the instructions for making your return or exchange. Please contact our Customer Service Department at (888) 637-6760 within 30 days of delivery so the exchange, refund, or credit transaction can be arranged. You may also email us at for instructions.

  1. Returned merchandise must be unused (resellable condition) and in original packaging
  2. Custom items are not returnable
  3. We reserve the right to not accept damaged returns
  4. 25% restocking fee may apply